Veröffentlichungen Loyalty Magazine Gastartikel Connecting with Customers emotionally during the COVID-19 pandemic Delphi Report 2019: Why Loyalty Programs Fail Whitepaper: Internal Hygiene Factors of a Loyalty Program (Part 1) Whitepaper: Internal Hygiene Factors of a Loyalty Program (Part 2) Delphi Report 2018: The Future of Loyalty