Veröffentlichungen Whitepaper: Understanding Loyalty in EuropeWebinar Recording on YouTube: https://youtu.be/InxBy0pMcx4 Delphi Report 2022: The Future of Crypto Rewards Loyalty Magazine GastartikelConnecting with Customers emotionally during the COVID-19 pandemic Delphi Report 2019: Why Loyalty Programs Fail Whitepaper: Internal Hygiene Factors of a Loyalty Program (Part 1) Whitepaper: Internal Hygiene Factors of a Loyalty Program (Part 2) Delphi Report 2018: The Future of Loyalty