Publications

 

 

Whitepaper: Understanding Loyalty in Europe
Webinar Recording on YouTube: https://youtu.be/InxBy0pMcx4

 

 

 

 

Delphi Report 2022: The Future of Crypto Rewards

 

 

Loyalty Magazine Guest Article

Connecting with Customers emotionally during the COVID-19 pandemic

 

 

Delphi Report 2019: Why Loyalty Programs Fail

 

 

 

Whitepaper: Internal Hygiene Factors of a Loyalty Program (Part 1)

 

 

Whitepaper: Internal Hygiene Factors of a Loyalty Program (Part 2)

 

 

Delphi Report 2018: The Future of Loyalty