- Strategy Design (Loyalty Programs, Customer Strategies)
- Conception and Implementation of Loyalty Programs
- Health Check: Analysis, Evaluation and Redesign of existing programms
- Competitor Analysis and international Loyalty Best-Practices
- Partner Concept: Analysis, Evaluation and Integration
- Analysis and Needs Assessment of all divisions
- Identification and Evaluation of Service Providers / Vendors
- Monitoring of Selection Process and Implementation
- Concept and Implementation of Omni-Channel Communication
- Optimization and Development of existing Communication and Campaigns
- Campaign Planning, Implementation and Performance Monitoring
- Analysis of Customer Segments and Profiles
- Interim Management during period of transition
- Support of departments on short-notice
- Coaching & Training on Loyalty Topics
