Services

  • Strategy Design (Loyalty Programs, Customer Strategies)
  • Conception and Implementation of Loyalty Programs
  • Health Check: Analysis, Evaluation and Redesign of existing programms
  • Competitor Analysis and international Loyalty Best-Practices
  • Partner Concept: Analysis, Evaluation and¬†Integration
  • Analysis and Needs Assessment of all divisions
  • Identification and Evaluation of Service Providers / Vendors
  • Monitoring of Selection Process and Implementation
  • Concept and Implementation of Omni-Channel Communication
  • Optimization and Development of existing Communication and Campaigns
  • Campaign Planning, Implementation and Performance Monitoring
  • Analysis of Customer Segments and Profiles

 

  • Interim Management during period of transition
  • ¬†Support of departments on short-notice
  • Coaching & Training on Loyalty Topics